What is Helply?

Helply is an AI support agent that resolves customer conversations end-to-end, takes real actions like processing refunds or plan changes, syncs with your existing help desk, and escalates with full context and source citations. It comes with a 65% AI resolution rate guarantee within 90 days—or you pay nothing. A dedicated AI support engineer works 1-on-1 with your team to enforce the outcome, not just the setup.

Who it's for

• Support teams drowning in repetitive tickets that drain agent time and cause burnout.
• Operations directors who need measurable automation results, not just a chatbot that hands off everything.
• Growing businesses that want to scale support without hiring more agents, while keeping full control over escalation rules.

Key features

Guaranteed resolution rate

Helply guarantees a 65% AI resolution rate within 90 days. If it doesn't hit that mark, you pay nothing. This isn't a soft promise—it's enforced by a dedicated AI support engineer who works with your team to optimize performance.

Hallucination-proof escalation

When Helply is unsure, it escalates to your help desk with full context, customer history, resolution attempts, and source citations. No guessing, no hallucinations. Agents pick up exactly where the AI left off, without starting from scratch.

Real actions, not just answers

Helply doesn't just reply—it takes action. It processes refunds automatically when your rules are met, guides customers to the right plan based on usage, and sends invoices with payment links and due dates. Every action has a full audit trail.

Gap Finder for knowledge base improvement

Helply's Gap Finder analyzes real customer conversations to reveal questions your docs aren't answering. You get a prioritized list of what to improve, based on actual ticket data. This closes knowledge gaps and reduces escalations over time.

What stands out

"We guarantee a 65% AI resolution rate in 90 days, or you pay nothing."

This isn't just a feature list—it's a results guarantee backed by a dedicated AI support engineer. Most AI tools hand you a setup and hope for the best. Helply enforces the outcome, works 1-on-1 with your team, and continuously optimizes based on real performance data. The combination of guaranteed results, hallucination-proof escalation, and real action-taking sets it apart from generic chatbots.

Worth checking out if…

You're tired of AI tools that promise automation but hand off 80% of conversations. Helply is for teams that want measurable, guaranteed results—a 65% resolution rate within 90 days, with real actions like refunds and plan changes, plus full context escalation that agents actually appreciate. If you're ready to stop answering the same question 100 times a day and want a dedicated partner to make it happen, Helply delivers.